Privacy Policy

Last Updated: January 1, 2025  |  This Privacy Policy explains how Iqra Institute collects and handles your personal information when you use our website and services.

1. Information We Collect

When you register or use our services, we may collect the following information:

• Personal Identification: Full name, email address, phone number, and country of residence.
• Account Information: Username, password (stored encrypted), and profile details you provide.
• Enrollment Data: Course selections, session schedules, lesson history, and academic progress.
• Technical Data: IP address, browser type, device information, and pages visited — collected automatically via server logs.
• Communications: Messages you send to us or to your teacher through the platform.

We do not collect sensitive personal data such as government ID numbers, financial account details, or health information.

2. How We Use Your Data

Your information is used exclusively to provide and improve our educational services:

• Creating and managing your student account.
• Scheduling and tracking your lessons.
• Processing payments and sending payment receipts.
• Communicating with you about your enrollment, schedule changes, and important announcements.
• Responding to your questions and support requests.
• Improving our platform and services based on usage patterns.

We will never use your data for advertising, profiling, or any purpose unrelated to your education at Iqra Institute.

3. Data Sharing

We do not sell, rent, or trade your personal information to any third parties. Your data may only be shared in the following limited circumstances:

• Teachers: Your name, schedule, and course information is visible to your assigned teacher solely for the purpose of delivering your lessons.
• Payment Processors: Payment transactions are handled by PayPal. We share only the minimum required information (transaction amount and reference). We never see or store your card details.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

4. Payments & Security

All payment processing is handled by PayPal, a globally trusted and PCI-DSS-compliant payment provider. Iqra Institute does not store or have access to your credit card or bank account information at any time.

Your account data on our platform is protected using industry-standard practices:

• Passwords are hashed using bcrypt and are never stored in plain text.
• All data transmission between your browser and our server is encrypted via HTTPS/TLS.
• Access to student data is restricted to authorised staff only.

5. Cookies

We use essential cookies to operate the platform (e.g., keeping you logged in). We do not use advertising cookies or third-party tracking cookies.

• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your login session.
• CSRF tokens: Security cookies that protect against cross-site request forgery attacks.

You may disable cookies in your browser settings, but this may prevent you from logging in or using the platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion:

• Your personal profile and contact information will be removed.
• Lesson history may be retained in anonymised form for internal records.
• Payment records may be retained for up to 7 years as required by applicable financial regulations.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your account and personal data.
• Objection: Object to certain uses of your data.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Iqra Institute reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.